LISTEN, INTERACT AND LEARN

SOCIAL LISTENING

We monitor all Social Media Platforms, Blogs, Websites, Radio, News and more to capture any mention of your name.

COMMUNITY MANAGEMENT

We are your voice as we correspond on your behalf to create fans and loyalists. We offer real human access to be honest, apologetic, thankful or whatever best serves the opportunity to interact.

REPORTING

We report all interactions, combining them with ai technology and in house psychology to crystalize the best path forward to make the most of these connections.

THIS IS THE NEXT EVOLUTION OF CUSTOMER SERVICE

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SOCIAL LISTENING

Analyzes online, social, print and TV/radio content
Global coverage in 187 languages
Image recognition
Access to 2 years of historic data
Understand the general buzz about your brand and product
Analyze the positive and negative sentiment towards your brand
Understand the social discussions that are making an impact
Find the top influencers driving the most conversation

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COMMUNITY MANAGEMENT

Community Management-building your online community with a real human touch.

Monitor, Track and Respond to Brand tagged content/ conversations online.
Gather feedback and ideas from your customers through real conversations.
Provide support for your audience, fans, and customers when they need it.
Increase brand and product awareness among your target audience.
Build one-on-one and one-to-many relationships between audience members and your brand.
Boost customer interactions, conversions, and sales.
Provide value to your customers beyond a product or service.

"IN THE CUSTOMER'S MIND, THE CLOCK STARTS WHEN HE OR SHE POSTS A NEGATIVE REVIEW"

Chip Bell, best-selling author and customer service expert

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REPORTING

Learn about your customers and what they want, expect, and need in terms of content, products, services and support. Engagement boosts conversions and sales. Gain insight into what’s working for your customers and followers, and what should be modified.

Brand Listening:

Crisis
Social Channel Analytics
Campaign Monitoring
Hashtag Tracking
Competitive Analysis
Content Analytics

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SOCIAL THERAPY

Our Social Therapy sessions are touch bases to cover the current state of your online reputation, Key findings, and guidance on how to guide the ship considering the sentiment of content supporting your brand, community and reputation.

Our first session is always complimentary!

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HELPING YOU TO TRACK YOUR EVERYDAY FOLLOWING

Followers
Following
New followers
Mutual friends
Who blocked me?
Stories views
Following i never liked

Follow requests
Newest instagram users
Most comments to me
Most likes to me
My most popular posts
My least liked posts

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CRISIS MODE

We can scale up all services during any time of crisis you may incur. You need to be prepared for the worst. Our capabilities keeping your covered 24 hour a day, 365 Days a year, Globally.

Create instant post-crisis reports
Identify the most important influencers.
Filter search results according to their sources, sentiment and location.
Establish a data-driven crisis communications strategy.

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GET A QUOTE

Determining your price structure is customized on a per account basis. We evaluate your following, online activity, publicity and other factors that spawn your digital footprint to help determine the most cost effective way to keep you covered.

Questionnaire →